• 1-2 weeks
  • Please note that delivery time depends on your location, weather, and possible customs delays.


  • Contact us within: 14 days of delivery.
  • Ship items back within: 30 days of delivery
  • Request a cancellation within: 24 hours of purchase
  • Customized items 
    • Customized items (personalized stamp, custom leather & stitch color) cannot be returned / refunded / credited.
    • No restocking fee.
    • Return item must be a brand-new, unused, undamaged item in its original packaging.
    • We do not issue refunds/credit for used items.   
  • Return shipping fee
    • Customer is responsible for shipping costs of unwanted items.  
    • We will send a return label if the customer received a damaged/defected item.  
    • If a customer ordered a wrong item, we do not issue refunds or credit.  
    • Exchange and refund available if the item is damaged/defected.
  • Refunds (if applicable)
    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Late or missing refunds (if applicable)
    • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 
  • Shipping 
    • To return your product, you should mail your product to: 3600 Saint Johns Ln, Suite B-1, Ellicott City, MD, 21042
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
    • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

### Return is not acceptable if you insert your key to a case once, or applied a personalized stamp.
### If the key is lost as the screw hardware is loosened, we do not take any responsibility and will not compensate you.
Be sure to tighten the screw hardware or apply a little superglue to the inside of the screw to prevent the screw from loosening.
### The color of the leather varies from piece to piece due to the nature of natural Veg-Tanned leather. And Veg-Tanned also has a characteristic that darkens little by little over time.

  • Therefore, depending on the timing of the leather's shipment, the color may be bright or dark, and there may be leather materials, wrinkles, and spots on each part.
  • Therefore, exchange or refund is not possible just because the color of the leather is different from the picture.